Sales Policy

Effective Date: November 30, 2024

At TopGuardInsurance, we are committed to providing you with high-quality necklaces and exceptional customer service. By placing an order through our website, you agree to the following terms and conditions.

Pricing & Availability

  • Currency: All prices listed on our website are in U.S. dollars (USD). Prices include applicable taxes unless otherwise specified. We make every effort to display accurate pricing, but errors may occasionally occur. If a pricing error is identified before or after your order is placed, we will notify you immediately to resolve the issue.

  • Price Adjustments: We reserve the right to change product prices or adjust fees at any time without prior notice. Prices may fluctuate due to changes in the market, availability, or promotions. However, you will be charged the price shown at the time of your order.

  • Product Availability: All products are subject to availability. While we make every effort to keep our inventory updated, items may occasionally be out of stock or unavailable. If a product is out of stock after you have placed your order, we will notify you via email and offer alternative options, including:

    • Backorder: If the product is temporarily unavailable, we will inform you of the expected restock date and give you the option to backorder the item.
    • Refund: If the item cannot be restocked or shipped within a reasonable time frame, we will issue a full refund for the affected product.

Order Confirmation

  • Order Confirmation Email: Once your order has been successfully placed, you will receive an email confirmation with the details of your purchase. This email will include:

    • Your order number.
    • A list of items purchased, including the product name, quantity, and price.
    • Shipping information, including your chosen shipping method and address.
    • The total cost of your order, including applicable taxes and shipping fees.

    Please take a moment to review your order confirmation carefully. If any details are incorrect or if you need to make changes, please contact our customer service team as soon as possible at [email protected].

  • Stock Unavailability: If there are any issues with your order, such as stock unavailability or other problems related to product availability, we will notify you immediately via email. In such cases, we will offer alternative solutions, including:

    • Product Substitution: If the item you ordered is out of stock, we may offer a similar product as a replacement. We will describe the new product and give you the option to approve the substitution.
    • Order Cancellation: If we cannot fulfill your order as requested, we will offer a full refund for any affected items, and the rest of your order will be processed as usual.

    We aim to resolve any issues quickly and efficiently to minimize any inconvenience to you.

Payment Methods

We accept a variety of secure payment methods to ensure a smooth and secure checkout experience:

  • Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other widely accepted cards.
  • PayPal: For secure, quick payments through your PayPal account.

All payment transactions are processed through secure payment gateways to ensure the safety of your financial information.

Shipping & Delivery

  • Shipping Options: We offer several shipping methods, including standard and expedited options. Shipping costs are calculated based on your delivery address and selected shipping method during checkout.

  • Processing Time: We aim to process all orders within 1-2 business days of receipt. Orders placed on weekends or holidays may experience a slight delay.

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking details.