Refund and Returns Policy
Effective Date: November 30, 2024
At TopGuardInsurance, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for eligible items. We want to make sure that your experience with us is smooth and hassle-free, and we are here to assist you throughout the return process.
Return Process
We understand that sometimes things don’t work out as expected. If you need to return an item, please follow these guidelines to ensure the process goes smoothly:
Eligibility:
- Return Timeframe: Returns must be made within 30 days of the delivery date. If 30 days have passed since your purchase, we unfortunately cannot accept your return.
- Condition of the Item: The item must be unused, in original packaging, and in resellable condition. This includes any tags, labels, or promotional materials that came with the product. If the product shows signs of use, damage, or alteration, it may not be eligible for return.
How to Initiate a Return:
To start the return process, please contact us at [email protected] within 30 days of receiving your product. In your email, include the following details:
- Your order number.
- The reason for the return (e.g., item not as described, change of mind, defective product, etc.).
- Any relevant photos (if applicable, for damaged or defective products).
Once we receive your return request, our customer service team will review it and provide you with further instructions for returning the item. We may also provide a return shipping label at no extra cost if the return is due to an error on our part, such as sending the wrong item or a defective product.
Return Shipping Costs: Unless the product is defective, damaged upon arrival, or we made an error in fulfilling your order, return shipping costs are the responsibility of the customer. Please ensure that the return item is securely packaged to avoid damage during shipping.
Refunds
After your return has been processed, we will issue a refund to your original payment method. Please note the following:
Processing Time: Refunds are typically processed within 5–7 business days from the date we receive and inspect the returned product. However, please keep in mind that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Non-refundable Items: Certain items, such as those marked as final sale or non-returnable, may not be eligible for a refund. If an item is excluded from the return policy, this will be noted at the time of purchase.
Partial Refunds: If the item is returned in a condition that does not meet the eligibility requirements (e.g., used or damaged), we may issue a partial refund, depending on the extent of the issue.
If you have any questions or need further assistance with your return, please don’t hesitate to contact us at:
Email: [email protected]
We are committed to ensuring that your shopping experience is a positive one and will do our best to address any concerns or issues you may have.